FAQs

How much is the shipping of an item?

What to do if lost my file cabinet key?

How to reverse a Marks mortise lock handing

What should I do if I`ve lost either my Sentry Safe combination or key?

What What is Mul-T-Lock MT5+ ?

How to program Mul-T-Lock Code it Electronic Security Handle?

How to replace a mortise cylinder?

 

 

---

How much is the shipping of an item? 

The cost to ship an item may vary depending on the following factors:

1. The state or country where it will be shipped.
2. The physical weight of the item.

To know how much the shipping is going to cost once you have selected the product you want to buy,

you should proceed to the shopping cart where you will find the option "Estimate Shipping and Tax".

Here you enter the required information, then click on "Get a Quote" and proceed to select the option that best suits you.

 

---

What to do if lost my file cabinet key? 

A file cabinet with no keys is inconvenient, and a security liability.

But don’t throw away the file cabinet! We have the solution:

We recommend making a new key by the code

Most  file cabinets have a code made of numbers and letters stamped on the lock.

Tell us this code and the brand of the file cabinet, and we will use a computerized

key cutting machine to make a new original key. See image below.

 

 

---

How to reverse a Marks mortise lock handing  

Left Hand to Right Hand; Left Hand Reverse to Right Hand Reverse:

1. Remove lock body cover (3 screws).
2. Remove latch, turn over and re-insert. Note position of latch washer.
3. Remove hub lock arm, turn over and re-insert.
4. Replace cover and re-fasten.

Left Hand to Left Hand Reverse; Right Hand to Right Hand Reverse:

1. Remove lock body cover (3 screws).
2. Remove latch, turn over and re-insert. Note position of latch washer. 
3. Replace cover and re-fasten.

 

 

---

What should I do if I`ve lost either my Sentry Safe combination or key ?

Simple. When you have a Sentry Safe and you can not have access, you can call ASK Locksmith, Inc.

(Sentry Authorized Dealer) and provide, to one of our representative, the serial and the model

number of that Sentry Safe. The Serial Number is in this packet, and is also printed on the small label

beside the door hinge (outside).

With this information we will be able to get either the combination* or key** or both for your Sentry Safe.

After providing us the serial number and the model number, you will proceed to pay a deposit (Wich

is a 50% of the total).

Once we get the combination or key requested, one of our representative will immediately let you know

that is ready to pick-up.

In order to receive the keys or combination you will have to bring us a notarized letter (last name must be

different than that of owner) stating you are the safe’s owner.

Image below shows where to find serial and model number on a Sentry Safe:

*Sentry Safe combination would be provided the same day.
**You will receive 2 Keys. After ordered, takes 3 to 5 business day to arrive.